Returns/Exchanges

Return policy

  • Live-Vain offers a 15 day return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing of your returned package, please make sure to have your Return Authorization Number (RA number) visible on the outside of the shipping package (see below for proper return procedures).
  • We will reserve the right to request pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
  • We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
  • We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
  • Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in poor condition, will be refused and returned to sender. We do not accept items in worn or used conditions. Any indications on the product which shows signs of usage (i.e.: perfume smell, deodorant marks, dirty soles) will be refused and shipped back to sender. No exceptions will be made.

IMPORTANT:
• DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL). 
• IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:

  • SALE ITEMS
  • SPECIAL PRICE/DISCOUNTED PRICE ITEMS
  • COSTUMES
  • CLEARANCE ITEMS
  • DOOR BUSTERS
  • ACCESSORIES

 

Return Procedure

Before returning the package back to us for any reason, please request a Return Authorization (RA) number by emailing your request to support@live-vain.com In the email please include (1) Order number (2) Items requesting to be returned and (3) Reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Returns should be shipped to 2300 N. Main Ste.23 Clovis, NM 88101

Return Disclaimer

All returned items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender.